About Grahak Mitra

Grahak Mitra — "the consumer's friend" (ग्राहक मित्र) — is an independent research project documenting digital consumer self-help in India: how to prevent, understand, and act on everyday digital harms like payment fraud, refund disputes, and unwanted auto-debits.

Grahak Mitra is not a government body, regulator, agency, or official helpline, and has no affiliation with any. We are an independent project. We do not act on your behalf or handle your case — we point you to the official channels and show you how to use them yourself.

We write in plain language, cite official government and regulator sources, and link those portals so you can verify everything and act directly — with or without us.

Who writes this

Written and verified by the Grahak Mitra research team — an independent project documenting digital consumer self-help in India. We do not publish fabricated credentials or invented expert bios. Where a page states a right or a process, we link the official source it comes from.

How to reach us

Email team@grahakmitra.in. This is an inbound-only address — you can write to us, and we do not collect or store your contact details.