All guides
Every page on the site, grouped by topic.
Digital payment fraud response
Report & recover
- UPI fraud: what to do in the first hour
- How to report online fraud: cybercrime.gov.in and 1930
- RBI zero-liability rules: when the bank bears the loss
- How to file a bank dispute for an unauthorised transaction
- Sent money to the wrong UPI ID? How to try to get it back
- The 1930 helpline: when to call and what happens after
Recognise the scam
- Digital-arrest scam: what it is and what to do
- KYC-update and OTP scams: how to spot them
- Fake bank customer-care number scam: how it works and what to do
- QR-code "receive money" scam: why scanning only ever pays
- Screen-sharing app scam (AnyDesk, TeamViewer): what to do
- SIM swap fraud: signs and what to do
Investment & trading scams
- How to recognise an investment or trading scam (India)
- You invested in a scam or can't withdraw your money: what to do now (India)
- How to check whether an investment advisor or platform is SEBI-registered (India)
Job & task scams
- How to recognise a job, work-from-home or task scam (India)
- I paid for a job that turned out fake: what to do now (India)
- How to check a job offer or employer is genuine before you pay or share anything (India)
Get your account back
- Think an account is compromised? First steps, and where to go next
- Hacked WhatsApp: how to recover your account
- Hacked Instagram or Facebook: how to recover and lock it down
- Your email is compromised: what to do first, in the right order
- How to secure your accounts after a SIM swap
Shopping & refund disputes
- Refund rights under the Consumer Protection Act 2019: what you can ask for, and how
- How to file a consumer complaint online on e-Daakhil: a step-by-step walkthrough
- Seller not delivering and the platform won't help? Your escalation ladder
- A marketplace sent you a fake or counterfeit product? The escalation path
- Refund vs replacement vs repair: what you can legally demand under the Consumer Protection Act 2019
- Chargeback in India: when can your bank reverse a card payment?
- The National Consumer Helpline (1915): how to use it and what it can do
- What a consumer-court case actually costs in time and money (India)
Loan apps & harassment
- Loan-app harassment: what to do
- Is a loan app legal? How to check if it's RBI-regulated
- Loan recovery agents: what they legally cannot do, and how to complain
- A loan app took my contacts and photos: your data rights, and how to act
- How to fix a wrong loan-app entry on your credit report
Spam & your data
- How to stop spam calls and SMS in India: DND, 1909, and its honest limit
- Your data protection rights under the DPDP Act 2023, in plain language
- Your data was in a company's breach: what to do, calmly