File a consumer complaint online on e-Jagriti

Written and verified by the Grahak Mitra research team — an independent project documenting digital consumer self-help in India.

Last updated: 3 October 2026

To file a consumer complaint online in India, use e-Jagriti (e-jagriti.gov.in), the official portal: register and verify your account, choose "File New Case" and then "Consumer Complaint", fill in the case and party details, upload your documents, submit, pay any fee, and track the case with the reference number you get. You do not need a lawyer, and if what you paid is ₹5 lakh or less, there is no filing fee.

Looking for e-Daakhil? e-Jagriti replaced it. Since 1 January 2025, e-Daakhil and the other consumer-commission systems are part of e-Jagriti, and the old edaakhil.nic.in address no longer opens. If you filed on e-Daakhil earlier, you can look up that case on e-Jagriti using your old e-Daakhil reference number.

Filing does not promise a refund or any particular result. It puts your case before a consumer commission, which decides it. Before you file, it helps to know what the Consumer Protection Act lets you ask for.

Try the helpline first (it's easier)

For many disputes — a refund not given, an order not delivered, a service gone wrong — the National Consumer Helpline is the sensible first move. Call 1915 or use consumerhelpline.gov.in. It can guide you and help take up your grievance with the company, often without a formal case. Here is how to use the 1915 helpline. If that does not resolve it, a complaint on e-Jagriti is the formal route below.

Before you start: three things to check

1. Which commission hears your case

Consumer cases go to one of three levels of consumer commission (the consumer courts). The level depends on how much you paid for the product or service — not on how much you are claiming.

Example: you paid ₹60,000 for a phone and want ₹1 lakh back, including compensation. The value paid is ₹60,000, so it goes to the District Commission.

2. Which district

You can file with the District Commission for any one of these places:

• where the company or seller you are complaining against lives, runs its business, or has a branch office;
• where the problem arose (the "cause of action"); or
• where you live or work for a living.

The last option means you can usually file close to home. The addresses of commissions are on e-Jagriti's contact page.

3. The time limit

File within two years from the date the problem arose. A commission can accept a late complaint only if it agrees you had a good enough reason for the delay — so don't wait.

The filing fee

The fee depends on the value of the goods or services you paid for. These are the official amounts (as of September 2026):

Higher bands, above ₹2 crore, are set out in the same rules (linked below). So a dispute over, say, a ₹60,000 phone costs nothing to file. The portal also shows the fee when you start a complaint.

What to have ready before you file

Gather these first. It makes the online form much faster and your complaint stronger.

Step 1: Register on e-Jagriti

1. Sign up. On e-jagriti.gov.in, register with your phone number, email ID, full name and a password.
2. Verify. Enter the 6-digit OTP sent to your registered phone and email.
3. Upload an identity proof, such as Aadhaar, PAN or a driving licence.
4. Log in with your email or phone and password, or with an OTP.

Step 2: File the complaint

The labels in quotes below are the ones e-Jagriti's own filing guide uses. Screens can change, so follow the shape of the flow if a label looks different.

1. Start a new case. Choose "File New Case" from the left menu, then "Consumer Complaint". The portal shows the documents you need and the fee structure.
2. Enter the case details: the amount you paid, the amount you are claiming, the date the problem arose, your state and district, and the case category and subcategory.
3. Add your details as the complainant. The form has optional boxes to tick if you are a senior citizen, a widow, differently abled, or have a serious illness.
4. Add the opposite party — the company or seller you are complaining against. You can add more than one complainant or opposite party.
5. Upload your documents. The portal's standard list is: Index, Proforma, Synopsis, Memo of Parties, Notarised Affidavit and Vakalatnama, plus annexures (your evidence). The flow also has an advocate step, but you do not need an advocate — you can present and argue your own complaint. e-Jagriti's FAQ advises confirming the exact documents required with the commission, so check with your District Commission if you are unsure which apply to you.
6. Choose the commission, tick the declaration, and preview. Read the preview carefully.
7. Submit. After final submission you cannot edit the form, so check everything first.
8. Save your reference number. A reference number is generated and the case goes to the commission. Print or save it, along with the filing date and the commission's name. This is how you follow up.

Step 3: Pay the fee (if any)

If what you paid was ₹5 lakh or less, the fee is nil. Otherwise:

1. Go to your Dashboard, open "Payment history", and choose "Pay".
2. Pay through one of the payment options shown (such as Bharatkosh, Razorpay or PayGov). Any Indian credit or debit card, UPI or net banking works.
3. Keep the receipt. It shows the transaction ID, case number, amount and payment status.

If your commission is not yet connected to online payment, the dashboard offers an offline payment option instead.

Step 4: Track your case and attend hearings

• Your dashboard shows your filed, pending and disposed (decided) cases.
• Without logging in, you can check status on e-Jagriti's case status page. Search by the new case number, the filing reference number, or an old e-Daakhil reference number.
• Hearings: the National Commission and all State Commissions hold hearings in hybrid mode — you can join online or attend in person. A District Commission decides whether your hearing is in person or by video.

How long it takes — honestly

A consumer complaint follows the commission's process: the complaint is taken up, the other side is heard, and the commission decides. That takes time; it is not a quick refund, and no result can be promised. What you control: file with complete, clear evidence, keep your reference number, and respond promptly to anything the commission asks. For a realistic picture, see what a consumer commission case costs and how long it takes.

If you're stuck at any step

• e-Jagriti helpdesk — write to helpdesk-ejagriti@nic.in. Step-by-step help videos and help documents are on the portal. There is also an e-Jagriti app for Android and iOS, with support for several languages.
• Your District Commission — its address is on the e-Jagriti contact page. Ask it which documents your case needs.
• National Consumer Helpline (1915) — consumerhelpline.gov.in, for guidance on the process. See how to use it.
• Know what you can ask for — refund rights under the Consumer Protection Act 2019.
• Seller not delivering, platform not helping? The escalation-ladder guide shows what to try before filing.

The official sources are linked below, so you can check every detail yourself.